The Windsor-Essex Compassion Care Community (WECCC) helps people who are elderly, disabled, or isolated and their caregivers develop a personalized care plan organized around their priorities and receive customized feedback on how to improve
their quality of life. As of November 2017, 884 individuals have entered data into the WECCC quality of life system; over 360 individuals have developed personalized plans; and 85 students and community volunteers were trained as community
coaches. Initial pilot data suggests that WECCC is making positive changes in terms of increased social support, increased social participation, and increased trust and social cohesion and may also contribute to improved safety and
a reduction in sub-optimal resource utilization.
Statement of Problem
The Old System / Workflow
Because WECCC is a voluntary, grass-roots community effort, to control start-up costs, WECCC assembled a series of existing off-the-shelf, open-access technologies for the initial demonstration of the model, which includes an OSCAR Electronic
Medical Record (EMR) system serving as a community registry along with Personal Health Records for all participants as the repository for all personalized care information. This was supplemented with a paper-based care plan template
and a custom-made web-application to measure the quality of life.
Created by Shareeza Hussain
As such, the Volunteers and the Staffs find the WECCC technology manually intensive, difficult to use and cumbersome.
Research Objective
Using Human Centred Design, the Humber Research Team which comprise of UX Researchers, a UX Designer, Developers and a Project Manager created a prototype web-based application that can be used to track community well-being.
Research Approach
An Agile Process
The agile methodology was used in the development of this application. However, the phases of the project have significant overlap with research and development cycles iterating as more information came to light and more features were
added.
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Problem Lookup
During the stage, I had to:
Understand the work flow of the old system
Read documentation
Online researching
Took part in client Discussion
Participate in Card sorting exercises
Context inquiry
Worked with my team to finalize the problem statement
group
Identify the primary users
The primary users of this application are:
Staffs
Volunteers
Community agencies
Anonymous Members
Members
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Empathize
To gain an understanding about the users who we are creating the application for, along with my colleagues, I had to:
Conduct Interviews
Prepared Discussion Guide
Come up with research questions
runs diary study via Google Form
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Data Analysis
To ensure that we don't recreated the users' pains with our application but still be able to replicate the work flow of the old system, we had to
Created Use case diagram
Hold discussion sessions
Review diary study data with Google Charts
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Ideation
Before development and during, continuously we are here in this stage to:
Finalised the Project MVP
Have client Discussion (on-going)
Brainstorming ideas (on-going)
Determine what kind of data will be captured by our application
Identify features
Prioritising add-on features (on-going)
Communicated ideas (on-going)
Re-organized the work flow (on-going)
Sketchstorming
Card Sorting
Developed User Journey Map
A Headless Drupal Solution
Created by Shareeza Hussain
Proposed System
Created by Shareeza Hussain
Project Results
A custom integrated solution for data collection, profile management and data analysis
A compilation of aggregated community data in a variety of readable, graphical and extensible formats for research analysis.
Algorithmically generates actionable recommendations for individual care.
REST APIs for the data was created. It can be consumed by both Microsoft Excel and Google Sheets for quick generation of reports without endless configurations.
I was a developer who wore many hats.
I developed UI components
Make report print friendly
Configuring the backend with the frontend application using the Restful APIs
Performed UX Research tasks at the initial phase of the project
Hosted the applications
Creating contents via the Drupal CMS
Created Unit tests
Created low fidelity designs using Balsamiq
Created documentation and process diagrams
Some of the features that I worked on:
Created the data capturing system for surveys' responses
Improved the user experiences of the surveys by incorporating feedback mechanism indicator.
Success Page - after completing the survey's modules, a success page is presented
Created a filtered dropdown list in order to improve the user experience
Profile Management
A solution that allows member registration even with incomplete birthday detail
(2) The staff dashboard - used to manage the members and anonymous records
A success Fully-fledged working prototype which is currently used by the staffs at Windsor Essex Compassion Care Community to manage the quality of life of isolated people.
To date, the system has over 200 records, measuring up to 64 metrics per person per survey, providing 27 charted indicators for individuals and 25 chartered indicators for community reporting in aggregate.
