Hi! I have been in the Software Development field for over 8 years. I graduated with a Bachelors of Science Degree in Computer Science in 2013 with Honours. This opened the door for me to acquire an Analyst Programmer Position at one of Guyana's largest companies, Guyana Sugar Corporation. I got hands-on experiences as a developer for over two years. However, I still wanted to enhance my software development skills. This eventually led me to pursue a Post Graduate Certificate in Enterprise Software Development at Humber College.
I started to realise development is not only about modifying the existing application or developing what is already out there. But program with a purpose in order to help make the world a happier place. That is why I am currently pursuing a Post Graduate Certificate in the User Experience Design at Humber College
I am a very hardworking person, a thinker and I'm always opened for challenges. In my free time, you can find me writing on my blog, www.yneedthis.com. I see my blog as another important thing I accomplished. Even though I am not a photographer or a writer, I'm utilizing my creative side to create contents for my blog.
Thank you :)
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For my final year of my Computer Science Degree Program, my research project was based on investigating the difficulties that Left Temporal Lobe Epileptic Students face when browsing the World Wide Web and identify how to aid them to have an enjoyable browsing experience.
From my findings, I crafted a simple tool in a form of a chrome browser extension that epileptic students can use when reading online contents for better processing of data.
This is my most special project; my pain-points inspired me to develop something that can also benefit me.
The Final Project for the QA for interactive system course is that we had to work in a group to carry out a Usability Testing of the Hyundai Canada website using the Tobii EyeTracking Tool.This testing involved having recent graduates who are interested in buying a car to use the Hyundai Canada website on both desktop and mobile browsers.
This study runs for a span of over four weeks - 12th December, 2017 to 5th February, 2018.
We observed the user’s initial impressions of the website as they completed scenarios. Their process is documented through heat maps and gaze plots which provides us with patterns of information about the usability of the website. A vital insight for a first-time buyer who is a recent graduate is that the price influences their buying choice. Hence, will gravitate towards areas that depict deals.
Recent graduates are keen on getting a car but there are constraints that affect them from achieving that. These include:
Hence, we crafted scenarios that we can test against to see how the Hyundai Canada website handle the dilemmas graduates are faced with when buying a car.These include:
During the planning stage, our focus was to understand the problem. This helped us to identify the characteristics our target user should possess. This led us to recruit four participants based on the criteria we created. Afterward, we then worked as a group to develop the scenarios and questionnaires that were used during the testing.Since it was the first time using the Tobii Eye-tracking tool, we spent sometime in getting familiarized with the device - the glasses, software and the PC components.
In order to ensure that we recruited participants that matched our study, we developed a persona based on a recent graduate. Hence, the persona influenced the decision making when developing the user profile.We recruited participants based on the following characteristics:
We conducted our usability testing session in a controlled environment. This means we brought the participants to a location that had the devices (Tobii devices, Eye-wear, phone or computer) that the participant had to interact with when carrying out the test.The rooms we used were quiet, had proper lighting, no distraction, comfortable and only the moderator and observers were present. In each session, there was one moderator and two or three observers.
To get the full user experience of the Hyundai Canada website, we integrated the eye-tracking tool by Tobii in our usability testing. For testing the website on the large device, we used the Tobii Pro Studio software. For the mobile testing, we had participants wearing the Tobii glasses when using the website on the mobile device. However, to analyze the data captured using the glasses, we used Tobii Pro Lab software.
The power of using eye tracking tool is that it shows the behaviours of people like where on the website they tend to focus on or vice versa. Doing this we were able to uncover many insights about the product we were testing.
After the test, we compared how the participants used the website to complete the tasks given to them as opposed to how they supposed to. Using the Task Scenario Analysis we were able to achieve our goal like "See the places that meant to aid the user but failed to".
In order to understand some of the participants' behaviours when viewing some of the web pages, we used compelling visualizations like heat maps or gaze plots using the Tobii software.
Heat Maps provided us with a visual summary of users interactions and interests on a website or an interface. It tells you what a user react to on a web page, elements on a web page that trigger discomfort etc. Knowing this we can able to determine what areas of the website need to be redesigned etc.Green and Blue areas are of moderate interest while dark or grey areas are forever alone.
Using Gaze plots to analyze the way the participants gazed at the website was very helpful. We were able to clearly see the areas that they fixated on, the sequence how the participant looked at something, how long a participant spent glaring at a feature on the website etc. The fixation duration is shown by the diameters of the fixation circle.
The final thing we did to complete this project was to compile everything into a report to present our findings. We focused on presenting the top insights we uncovered that we think were positive or need attention. To ensure our stakeholders clearly understand our presentation, we placed each of our findings under relatable headings.In order to prove our findings, we attached respective images of the heat maps, gaze plots and screen shots of areas of interest.
It was exhilarating to use the eye tracking tool to understand how people view a website and to make better design decisions as a result. The great thing about using an eye tracking tool is that it helps you as a researcher to see things that you might not consider to look for when observing a participant like user impressions.I found that this tool was very helpful especially the handy eye wear. You didn't had to be at a particular spot to be able to use it.
Scenario: A Software Company is developing a loyalty Program for a Fast Food Restaurant
Analyze the current experiences and behaviors of people as they arrive, order and consume their food or drinks at a Fast Food Restaurant.
I carried out this research experiment by conducting a non-participant observation at Popeye’s at Albion Mall Location on October 17th 2017 at 3:15 – 5:15 pm.
During the session, I write down everything I noticed especially the important moments. I needed these data for my analysis phase of this research.
After finishing the observation session, I went through my field notes and reflected on what I've found out. Also, I conducted a brainstorming session to help make more sense of my data. This helped me to identify applicable themes. This was done using the Affinity Diagram.
I was placed in a group with five other members to work on a research project. We were investigating the link between emotions and the audio listening experience. The aim of this research was to better understand people’s current behaviours, emotions and experiences when listening to audio entertainment.
Company X provides a music streaming service to its customers. In recent years they’ve found the space is more crowded and harder to compete in.
We were tasked with helping them to understand people's current behaviour, emotions and experiences listening to audio entertainment.
Formulate a research question -
"What is the link between emotions and the audio listening experience?"
Gather data by conducting A Diary Study Experiment with Six Participants.
For three days straight, the participants logged diary entries at least three times per day when they listened to an audio. By running a diary study we can able to monitor person's feelings every time they heard an audio. We ran the study using an online tool - Google Form.
Afterward, my team and I regroup to analyze the data submitted to us with the aim of answering our research question. To organize the vast amount of responses, we used Affinity Diagram. This mean, we wrote down each participant's responses on sticky notes and pasted them onto a cardboard. In order to make the whole data more manageable, we sorted similar notes into a group. Hence, suitable themes were identified for each group.
Themes identified let us to see:
This is just a summary of the project, I have wrote a complete blog post on it. Click Here To See
On September 2017, I was placed in a group with 5 members to help Grocery Gateway improve their app's User Experience - 'The Grocery Gateway app'. The ultimate goal of this research is to aid Grocery Gateway to boost their target sales goal by 2020.
Our focused users were the empty-nesters. Hence, the process started with researching their needs and pain points when working with Grocery Gateway mobile application. In order to make sense of our research, we conducted usability testing with having both existing and new users interact with the Grocery Gateway app. This gave us excellent insights. We then shared the analysis of our early findings to our stakeholders where we were able to receive feedbacks to move to the next step. Moving forward, we used various methods and diagrams to visualize the results and mock-up solutions to help our client be able to achieve their goals.This led us to compile a solid presentation to present to our stakeholders on the 30th January 2018.
Shopping for grocery online is rapidly growing. However, for companies to stay abreast with competitors they should ensure that users have a great experience using their application whether it's a website or an app.
In order to define user experience when shopping, we first took inspirations by conducting a contextual inquiry. Doing this we were able to form a scope of what the user is doing when shopping in a physical store. We were able to see their problems and states of happiness.
Since our focused users were the empty nesters, we read articles and books on Empty nesters' shopping lifestyle to understand their mental model when shopping. Some of the team members even interviewed persons who were empty nesters.
By doing all these primary research, we were able to understand their needs and wants. Hence, find points to design an app experience that was suitable for them.
Based on the data from the early observation and research, we developed a Persona of our user type - empty-nester to represent their behaviours, goal etc. This was done in order to guide the design decisions about the product features, interactions etc.
We conducted two interview sessions with two participants respectively. We recruited a user who never used the app to get first impression responses. While a current user was recruited to understand their current experience when using the app. Each of the users was assigned different scenarios to complete during their respective session. The participants weren't just asked to use the app but also were asked questions related to the usage of the app.
The session was moderated by a team member while the other team members were observer and note taker. To ensure there was no disturbance during the usability testing, we held the session in a quiet place.
Doing this kind of testing, we were able to get rich findings which contributed to our understanding of the limitations, experiences, benefits etc this app offers. In addition, figure out how this app can better assist our user type.
After the completion of the research process, we collaboratively worked as a group in analyzing our findings. To organize and communicate our vast discoveries, we used the affinity diagram. This really helped us to see the picture of what the data is conveying to us; those critical aspects or solutions.
To move from research findings to product change, we summarized the abundant data we uncovered during the research stage into a presentation report. Furthermore, in our report we even suggested some recommendations to solve some of the issues we discovered during the research.This presentation was communicated to the stakeholders for feedbacks and information with regards to the next step. A link to the Executive Summary Presentation -
The Customer Journey Map is another useful tool we used to understand our participant's perception of their experiences using the app. We were able to highlight every moment that happened during their journey of using the app to complete the assigned scenarios. This customer journey map helped us to determine if the ordering process is a seamless one that a customer goes through when ordering via the app.
Finally, based on the suggestions from the stakeholders, we proceeded to our final step. That is,we mocked up a possible solution to one of the identified problem - "The long menu". This is to help our stakeholders achieve their goal and at the same time make the empty nesters have an enjoyable experience when using the app.
Since I'm a programmer, I would love to implement this solution. After doing so, I would like to test the new menu so I can be able to compare the old menu with the new menu to see if our solution was the better one.
Design a product by 2030 that seeks to minimize the pain-points of manual work in farming.
Evaluate and Redesign The Treble Clef - ‘Catch the Egg on the Staff Game’ under Pitch and Notation unit of the RCM Theory Preparatory App